We strive to ensure customer satisfaction. Please review our refund and cancellation terms:

1. Order Cancellation

  • Orders can be canceled up to 1 hour before the scheduled delivery time.
  • Cancellations after this window may not be eligible for a refund.

2. Refund Eligibility

  • Refunds are granted for:
    • Incorrect or missing items
    • Spoiled or unsafe food
    • Failed delivery due to our error

3. Non-Refundable Items

  • Perishable food items are generally non-refundable unless defective.
  • Refunds are not issued for customer errors (e.g., wrong address).

4. How to Request a Refund

  • Contact us within 24 hours of delivery at [support@everestveggies.com].
  • Include order number, issue description, and photos if applicable.

5. Refund Method

  • Refunds are processed to the original payment method within 7–10 business days.

6. Disclosure

  • As per New York law, our refund policy is clearly posted on our website and available upon request. If no policy is posted, customers may be entitled to a refund within 30 days for unused items with proof of purchase.